Efi has worked primarily with financial institutions for the past 11 years. She has supported projects in multiple geographies, including Canada, Greece, Germany, Hong Kong, Italy, Russia, Spain, Turkey, the United Arab Emirates, and the United Kingdom. Efi has covered various areas, including strategy, operations, risk management, distribution management, and shared services centers, and she has led large-scale transformations in multiple countries for international organizations.

Examples of her recent client experience include the following:

• conducting 360-degree strategy diagnostics (covering financial transparency, commercial, and operational diagnostics) and designing strategic plans for multiple insurance companies
• launching digital credit solutions for small banking for a global leading bank
• leading capital accuracy programs for multiple banks
• leading a global claims operations optimization study for a multinational insurance company
• designing a shared services center for a multinational insurance company, with 15 countries in scope
• conducting distribution optimization programs for multiple insurance companies
• leading a multicountry capital accuracy program for a global bank, covering the Asian region and implementing capital-accuracy savings of more than €10 billion
• setting up the internal restructuring and recovery unit for corporate exposures of a southern European bank, including organization, process design, strategy definition, tool development, and implementation support
• optimizing the retail collections practices of a European bank with the use of machine learning, including the development of a segmentation engine and the customization of the collection strategies, the centralization of restructuring processes, and a review of restructuring products
• developing the restructuring plan of a southern European bank, covering levers to optimize the risk profile, capital absorption, liquidity, and operational efficiency, which was submitted to and approved by the regulator