Lois, a partner in the Washington, DC office, has spent her career creating product organizations and digital solutions for companies in Silicon Valley and beyond. As a global leader in McKinsey’s product-manager and product-owner group, she has helped build a thriving community of more than 600 product professionals around the world.
Her product experience ranges from innovative wireless-networking hardware to data aggregation and monitoring software for the solar-power and financial-services sectors. She has deep expertise in supporting clients with agile operating models and digital transformations in complex regulatory environments with a special focus on designing talent, culture, and product strategies for high-performing digital organizations.
Lois’s recent client projects include the following:
- working with a large public utility to set up the operating model, organization, and product strategy for a new digital-delivery unit designed to unlock $300 million in value through frontline digital enablement
- advising a leading oil-and-gas company on transforming its operations through radically new digital solutions, including building capabilities in agile methods for technologists and educating executives on agile principles, operating models, and leadership mindsets
- supporting one of the largest energy producers in North America in the design, piloting, and scale-up of a new digital operating model, introducing best practices in design thinking and conducting a rigorous analysis of cost centers and potential efficiencies across the portfolio
- building the product and design capabilities within a federal agency responsible for serving over four million individuals
- helping a Canadian bank launch an innovation hub for its customer experience, including developing a channel for user feedback and customer insight; scaling the new organization from concept to a hundred-strong team in six months
Earlier in her career, Lois led the product and design teams at several early-stage, high-growth companies in the Bay Area and founded a start-up that she subsequently sold. She holds a bachelor’s in art history and studio art from Dartmouth College.