Mihir is an expert partner in McKinsey’s Houston office and a leader of our work in crisis response. As one of McKinsey’s most experienced crisis practitioners, he has helped major organizations—particularly in the basic materials and financial sectors—manage operational risk, stabilize crisis situations, and build resilience.
Mihir’s client experience includes helping a global basic materials company recover from a major operational incident. Working with the company’s senior executives, he set up and ran a crisis “war room” to coordinate the company’s response, manage external stakeholders, and mitigate adverse competitive actions.
Mihir also helped a large transportation company take immediate control of a serious operational incident and drive corrective actions. He has worked with an independent oil-and-gas company to shape its response to the loss of a marquee project in an emerging country, including its engagement with government stakeholders.
In the financial sector, Mihir has supported several major institutions in addressing or preventing crises. For example, he helped shaped crisis responses for a bank facing shareholder action arising from a trading incident and for a bank facing government action because of organizational upheavals.
He has led several knowledge efforts on crisis response—including developing McKinsey’s proprietary 25-point crisis framework, which details the priority actions companies need to take within the first 72 hours of a crisis, based on a detailed review of crises across multiple industries.
Published work
“Bounce back better: Four keys to disaster resilience in US communities,” McKinsey & Company, October 2024
“Paving the way to resilience: Strengthening public sector adaptation planning and execution,” McKinsey & Company, November 2023
“Resilience during uncertainty: What industrial leaders must know,” McKinsey & Company, November 2023
“Survival through purpose: How Ukrainian businesses endured amid extreme uncertainty,” McKinsey & Company, May 2022
“Supply chains: To build resilience, manage proactively,” McKinsey & Company, May 2022
“War in Ukraine: Twelve disruptions changing the world,” McKinsey & Company, May 2022
“War in Ukraine: Lives and livelihoods, lost and disrupted,” McKinsey & Company, March 2022
“Protecting people from a changing climate: The case for resilience,” McKinsey & Company, November 2021
“It’s time for leaders to get real about hybrid,” McKinsey Quarterly, July 2021
“Return as a muscle: How lessons from COVID-19 can shape a robust operating model for hybrid and beyond,” McKinsey & Company, July 2021
“The future of Emergency Operation Centers: Six shifts to consider from COVID-19,” McKinsey & Company, July 2021
“Building cyber resilience in national critical infrastructure,” McKinsey & Company, June 2021
“In conversation: Managing in extreme uncertainty,” McKinsey & Company, June 2021
“What executives are saying about the future of hybrid work,” McKinsey & Company, May 2021
“Speed and resilience: Five priorities for the next five months,” McKinsey & Company, March 2021
“The risks and challenges of the global COVID-19-vaccine rollout,” McKinsey & Company, January 2021
“When nothing is normal: Managing in extreme uncertainty,” McKinsey & Company, November 2020
“The emerging resilients: Achieving ‘escape velocity’,” McKinsey & Company, October 2020
“Reimagining the postpandemic workforce,” McKinsey & Company, July 2020
“Coronavirus: 15 emerging themes for boards and executive teams,” McKinsey & Company, June 2020
“Using a crisis nerve center to help reopen the economy,” McKinsey & Company, May 2020
“Return: A new muscle, not just a plan,” McKinsey & Company, May 2020
“COVID-19: Strategies for getting ahead of the pandemic crisis,” McKinsey & Company, April 2020
“Getting ahead of the next stage of the coronavirus crisis,” McKinsey & Company, April 2020
“Responding to coronavirus: The minimum viable nerve center,” McKinsey & Company, March 2020
“COVID-19: Implications for business,” McKinsey & Company, March 2020
“Bubbles pop, downturns stop,” McKinsey Quarterly, May 2019
“Are you prepared for a corporate crisis?” McKinsey Quarterly, April 2017
Education
Stanford University
MS, management science and engineering (specializing in decision analysis)
Indian Institute of Technology, Madras
M.Tech
Indian Institute of Technology, Madras
B.Tech